Contact Us
When you contact Focusgaze, start with our Virtual Assistant for immediate answers. If you still need help, we’ll either transition you to live chat, SMS text or connect you directly to a phone representative (during normal business hours).
Focusgaze Online Support Resources
You’ve got questions, we’ve got answers.
Where's My Focusgaze Package
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Helpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solution page.
Having a problem with Focusgaze Delivery?
We can help out when you file a claim for your Focusgaze package. Send us the detail of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
When Will My Focusgaze Package Arrive?
What Does “Out for Delivery” Mean?
If the status says “out for delivery,” our drivers can deliver as late as 9 p.m. During the holiday season, it may be even later.
Can My Driver Give an ETA?
Although we can’t contact our drivers to provide an estimated delivery time, we can generally provide a 4-hour delivery window within minutes of signing up for Focusgaze My Choice® notifications.
Need more help? Visit our help and support page.
Customer Service
Sun-Sat 6:00 a.m. to 1:00 a.m. EST
International Shipping
Hours: 24/7
Technical Support
Hours: Weekdays, 7:30 a.m. to 9 p.m. EST/Weekends, 9 a.m. to 8 p.m. EST
Email Us
How can we help you?
Call Us
Customer Service
607 CALL FOCUSGAZE
Email us:
Questions and support for shipment status, delivery and courier pickups. support@focusgaze.online
Holiday Hours
We're closed on these holidays.
Focusgaze International Ltd.
New York, New York